From 23 December to 15 January we will be closed for annual holidays. During this period we will be processing online orders on the 27th of December and 2nd and 9th of January.

Return & Exchanges

Return & Exchanges

Return & Exchange Policy (SA online only)

Please note that original shipping fees are not refundable.
  • If you would like to return or exchange anything, please email contact@afrikajoe.comwithin 7 days of receiving your order.
  • Afrika Joe will be entitled to recover the cost of the return shipping.
  • When exchanges are shipped, Afrika Joe will cover the cost of the return shipping to the customer.
  • Returns can also be made with no charge at our premises, 30 Barrack Street, Cape Town, by first emailing contact@afrikajoe.com
  • Products that have been worn (other than to fit) will not be exchanged or refunded.
  • Product returned must still have the original tags attached. 
  • Sale items are not eligible for return.
 

International shipments can not be exchanged.